Refund policy
Return and Refund Policy
We want you to be happy with your Rogue Chef gear. If something is wrong with your order, please contact us as soon as possible so we can help sort it out.
Change of Mind
We do not offer refunds for change of mind once an item has been used.
If you change your mind before using the product, please contact us within 14 days of receiving your order. Items must be unused, in original condition and in original packaging.
Return postage for change of mind returns is the responsibility of the customer.
Damaged, Faulty or Incorrect Items
If your order arrives damaged, faulty or incorrect, please contact us within 7 days of delivery with:
- Your order number
- Photos of the item
- Photos of the packaging
- A brief description of the issue
If the product is confirmed to be faulty, damaged or incorrect, we will arrange a replacement, refund or store credit where appropriate.
Knife and Blade Products
For safety and hygiene reasons, knives and blade products must be returned unused and in original condition unless the item is faulty.
Normal wear and tear, misuse, incorrect storage, dishwasher damage, rust or damage caused by improper care are not considered product faults.
Please follow the knife care instructions provided with your order.
Returns
Before sending anything back, please contact us first at:
We will provide return instructions if your return is approved.
Items sent back without contacting us first may not be accepted.
Refunds
Once your return is received and inspected, we will let you know whether the refund has been approved.
Approved refunds will be processed back to your original payment method. Please allow time for your bank or payment provider to process the refund.
Australian Consumer Law
Nothing in this policy limits your rights under Australian Consumer Law.